Any question? Be welcome.

In the list hereunder, you can find the most frequent questions and answers.

If you cannot find the answer you were looking for, send us an email and we’ll get back to you as soon as possible, within 24 hours:

How my loudpeakers can turn into connected ones?
Ténor is a smart amplifier that contains Soledge AccuSync technology.

With this smart product, any loudspeaker becomes connected.

Connect Ténor to a wall socket and to your loudspeaker(s); and place themselves as close as possible. Ténor plays any musical file that is stocked in any device connected to your house network.

How can music be transmitted in high quality via the mains?
In order to ensure high quality playback, data from the Maestro server is transmitted digitally to the Ténor receivers, directly from the source (CD, USB stick, hard drive etc.) and without compression or transformation. Thanks to the power line communication (PLC) principle, and the AccuTrans technology, we ensure the permanent accuracy of the data received.
Do I need two receivers/amplifiers to have a stereo setup?
Not at all. Typical installations in both spacious areas and smaller spots were thought of. All models of the Ténor range are available in single or dual channel modes. With a dual channel system, only one unit is required to connect a pair of speakers (however, longer speaker cables will be required).
Is it possible to use bi-amplification?
Yes. The Ténor dual-channel receivers/amplifiers allow the following:

– Supply two speakers in stereo mode
– Supply one speaker in bi-amplification mode
– Supply a speaker in “bridge” mode to increase power
– When using two dual-channel receivers/amplifiers, you can create a bi-amplified, stereo system.

Please note that single channel versions allow for dual cabling.

How can I set up a multi-zone system?
It’s easy. You only need to install Ténor receivers/amplifiers in the rooms where you want to listen to music and simply link them to the speakers of your choice. You may use one Ténor per speaker or one dual-channel Ténor for two speakers.
Do I need to get qualified personnel to install it?
It is not necessary. The Canto range was specifically designed for ease of use and installation. To install your system, you only need to plug the Soledge units to the mains. Plug the Ténor receivers/amplifiers in the desired rooms. That’s it!
You may also contact a sound specialist for advice on speaker setups or to arrange your room for the best acoustic performance.
Is it easy and quick to install?
Absolutely! When a Ténor receiver is plugged in to the mains, you then only need to select the room it is located in and the channel it will play on – that’s it ! You may then create similar or different playlists for each room and play them simultaneously.
What are the audio formats supported?
The Canto system is compatible with the following encoders: pcm, flac, ogg, mp3, aac, wma.The sampling frequencies range from 32kHz to 192kHz at 16 to 24bits.The Ténor receivers are equipped with state-of-the-art converters allowing, for instance, the data conversion from a CD (16 bits/44.1 kHz) to a DVD-A format (24 bits/192 kHz) for better quality music playback.
Can I connect an iDevice?
Yes. All Soledge products are also AirPlay (r) and DLNA (r) compatible.
Can I have access to the music files on my computer?
Ténor is capable of accessing shared data from a PC or a network drive (NAS). Both stations need to be able to communicate with each other and the easiest way to do so is to connect the PC to the mains via a HomePlug AV-compatible PLC modem.
Can I update the system?
Ténor and Alto are evolving HiFi solutions from both hardware and software points of view. The latest firmware can be installed to enjoy the latest features available. Firmware updates can be done automatically if the unit is connected to the internet.
How can I connect my Soledge unit to the Internet?
In order to connect Ténor to the internet, attach a HomePlug AV compatible PLC modem to your standard modem (ADSL, cable or optical fibre) and launch the pairing procedure. Note that some internet providers (“Free” for instance in France) offer a fully integrated PLC module in their modems. In this case, no other hardware is required.